How Serve2Perform’s Leadership Training Helped A Local Nonprofit Scale Operations and Strengthen Community Support

BACKGROUND

When Serve2Perform was first introduced as a potential partner for leadership development and coaching, Kari was initially hesitant. Having seen limited success with past training initiatives, she was wary of yet another external intervention. However, the decision to engage with Serve2Perform was made by Boys & Girls Club of Benton County (BGC) Benton County’s former CEO, Matt Taliaferro, who believed in the potential benefits of bringing in a third-party expert.

Kari’s skepticism began to fade after the first meeting with Serve2Perform. The approach presented was unlike anything she had experienced before, and she quickly recognized the potential impact it could have on the organization. She became the lead for the initiative, fully committing herself to the process. The partnership was funded by a grant, adding an extra layer of responsibility to ensure its success.

Key Differentiator: Creating a Safe Space for Open Dialogue

Serve2Perform’s approach stood out from the start. Unlike previous training programs, which often felt impersonal and disconnected, Serve2Perform made an intentional effort to meet with every employee. This unique approach created a safe space for open dialogue, something that had been sorely lacking in past initiatives. For the first time, staff members who had previously been closed off began to open up and share their thoughts and concerns. Kari was both surprised and impressed by this development. The team’s willingness to engage in difficult conversations was a testament to the trust Serve2Perform had built in a short amount of time. 

Organizational Impact: Confidence, Ownership, and Advocacy

The impact of Serve2Perform’s training on the BGC team was profound. One of the most significant changes Kari observed was a newfound sense of confidence and ownership among the staff. Employees began to feel valued and supported, knowing that BGC was genuinely invested in their growth and well-being. The organization’s “open-door policy,” which had previously been more of a formality, became a reality. Team members felt empowered to stand up for themselves and advocate for their ideas and needs. This shift in culture not only improved internal dynamics but also led to tangible outcomes in the organization’s operations.

Expansion: A Testament to Serve2Perform’s Impact

The positive changes within BGC extended beyond individual growth. The organization experienced significant expansion, opening 14 new licensed sites in schools within a single fall season, increasing from five to 19 sites. This rapid growth was supported by a more open-minded and collaborative culture, which Serve2Perform’s training helped foster.

Additionally, BGC launched new initiatives aimed at creating a safer and more supportive environment for all members. These included a mental health program and the introduction of resources such as noise-canceling headphones and safe rooms for those who are overstimulated. These efforts underscored the organization’s commitment to developing its teams and its ability to adapt to the needs of its community.

How To Develop Your Leaders With Serve2Perform

Organizations don’t grow by chance; they grow by investing in their people.

Serve2Perform partners with organizations that want to develop leaders who are prepared to scale culture, navigate change, and create measurable impact in their communities.

Through leadership development experiences, executive education, and community-driven learning, we help leaders strengthen the skills, mindset, and confidence required to lead at the next level.

Whether you’re focused on building a stronger leadership pipeline, fostering collaboration across teams, or preparing leaders for expanded responsibility, Serve2Perform provides practical, people-centered solutions designed to drive lasting organizational growth.

Ready to develop leaders who move your organization forward? Learn more about how Serve2Perform can support your leadership journey.

To learn more about Serve2Perform, our leadership development programs, and upcoming initiatives from this strategic partnership:

• Visit: https://www.serve2perform.com

• Contact: Book a call with us

About Serve2Perform

Serve2Perform is a professional services firm based out of Northwest Arkansas specializing in leadership development, career development, and community development. Through immersive training programs, executive coaching, and strategic consulting, we activate untapped potential and empower leaders to transform themselves, their organizations, and their communities.

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